HubHive Shop Refund & Cancellation Policy

If an item arrives damaged, incorrect, or not as described, you get a refund — no matter which store sold it. Tell us within 7 days of pickup or delivery through your order page. Perishable food is resolved with a refund rather than a return.

Beyond the guarantee, each store sets its own return policy, shown on every product page, at checkout, and on your order: Return window — no returns, 7, 14, or 30 days from pickup or delivery. Condition — unopened/unused may be required. Resolution — refund, exchange, or your choice. Some products carry their own rule that overrides the store's — for example perishable food: no returns; quality issues are refunded.

You can request cancellation on your order page until the store marks your order ready for pickup or out for delivery. The store reviews your request; if it does not respond within 48 hours, the cancellation is approved automatically. After an order is marked ready, it becomes a return request under the store's policy.

The item price and applicable sales tax on that item. Delivery fees are not refundable, except for orders cancelled before the store begins fulfillment or when the guarantee applies to the entire order. Refunds go to your original payment method within 5–10 business days of approval. Orders paid by PCode are refunded by the same method, coordinated by HubHive.

Pre-orders may be cancelled for a full refund until the store marks them ready. Limited-quantity items follow the store's policy once fulfilled.

Open the order in Orders, choose Cancel or Request refund, pick a reason, and submit. You'll receive a confirmation email and a decision.

support@hubhive.com.